Incidents reported on status page for Trophy Labs Inc. https://status.trophy.so/ https://d1lppblt9t2x15.cloudfront.net/logos/8fa267aa59f0591881f2fc025cc55a5b.png https://status.trophy.so/ en https://status.trophy.so/incident/761639 Mon, 10 Nov 2025 18:17:00 -0000 https://status.trophy.so/incident/761639#32e1f256f49a44216c0ea82246da73466c8cc743549ecf4b22e36129f0829c83 API error rates have returned to normal. We've implemented a fix and will continue to monitor going forward. https://status.trophy.so/incident/761639 Mon, 10 Nov 2025 18:17:00 -0000 https://status.trophy.so/incident/761639#32e1f256f49a44216c0ea82246da73466c8cc743549ecf4b22e36129f0829c83 API error rates have returned to normal. We've implemented a fix and will continue to monitor going forward. https://status.trophy.so/incident/761639 Mon, 10 Nov 2025 18:01:00 -0000 https://status.trophy.so/incident/761639#2d536986874fdb51316349b5a63edfef955f7d91cd883ad83c0a9bf10f1d531f We've implemented a fix and are starting to see error rates decrease. We'll continue to monitor and provide updates as we go. https://status.trophy.so/incident/761639 Mon, 10 Nov 2025 18:01:00 -0000 https://status.trophy.so/incident/761639#2d536986874fdb51316349b5a63edfef955f7d91cd883ad83c0a9bf10f1d531f We've implemented a fix and are starting to see error rates decrease. We'll continue to monitor and provide updates as we go. https://status.trophy.so/incident/761639 Mon, 10 Nov 2025 17:55:00 -0000 https://status.trophy.so/incident/761639#8b6d07b0d293ce5a47e8194f33c1c6278b8e3c199b602f7170e5cbec9a332d95 We're seeing increased error rates across the API. We're working on a fix and will provide updates in due course. https://status.trophy.so/incident/761639 Mon, 10 Nov 2025 17:55:00 -0000 https://status.trophy.so/incident/761639#8b6d07b0d293ce5a47e8194f33c1c6278b8e3c199b602f7170e5cbec9a332d95 We're seeing increased error rates across the API. We're working on a fix and will provide updates in due course. https://status.trophy.so/incident/752341 Mon, 27 Oct 2025 18:39:00 -0000 https://status.trophy.so/incident/752341#0caf73466715d97deb81ea9057f068fa899e41c7b7cf3095d7163e71e59d4421 We've identified and deployed a fix. API latency has returned to normal levels. https://status.trophy.so/incident/752341 Mon, 27 Oct 2025 18:39:00 -0000 https://status.trophy.so/incident/752341#0caf73466715d97deb81ea9057f068fa899e41c7b7cf3095d7163e71e59d4421 We've identified and deployed a fix. API latency has returned to normal levels. https://status.trophy.so/incident/752341 Mon, 27 Oct 2025 17:18:00 -0000 https://status.trophy.so/incident/752341#7a935e394598008722999b6f55ab4445cd44173a619be7a6a7c64098579d5919 We're seeing increased latency across API endpoints. We're working to identify the root cause and will provide updates in due course. https://status.trophy.so/incident/752341 Mon, 27 Oct 2025 17:18:00 -0000 https://status.trophy.so/incident/752341#7a935e394598008722999b6f55ab4445cd44173a619be7a6a7c64098579d5919 We're seeing increased latency across API endpoints. We're working to identify the root cause and will provide updates in due course. https://status.trophy.so/ Mon, 06 Oct 2025 18:20:43 +0000 https://status.trophy.so/#ac6ab335829ca369e90305cfbb0126924f877dd4ac994ad073fb1e632aea2ade Documentation recovered https://status.trophy.so/ Mon, 06 Oct 2025 17:58:00 +0000 https://status.trophy.so/#ac6ab335829ca369e90305cfbb0126924f877dd4ac994ad073fb1e632aea2ade Documentation went down https://status.trophy.so/incident/733912 Sun, 28 Sep 2025 19:21:00 -0000 https://status.trophy.so/incident/733912#d96c60a4de8cf3ee999f02d31046b04dd8e0d06d55bd7ded939ceaed841807bf API latency has returned to normal levels and we're continuing to monitor closely. https://status.trophy.so/incident/733912 Sun, 28 Sep 2025 19:21:00 -0000 https://status.trophy.so/incident/733912#d96c60a4de8cf3ee999f02d31046b04dd8e0d06d55bd7ded939ceaed841807bf API latency has returned to normal levels and we're continuing to monitor closely. https://status.trophy.so/incident/733912 Sun, 28 Sep 2025 18:36:00 -0000 https://status.trophy.so/incident/733912#dfaa6261c40927aacc716a6a3656f6c3461a64889f3d2335df2ff342ff6c20d1 We're seeing increased latency across API endpoints. We're working to identify the root cause and will provide updates in due course. https://status.trophy.so/incident/733912 Sun, 28 Sep 2025 18:36:00 -0000 https://status.trophy.so/incident/733912#dfaa6261c40927aacc716a6a3656f6c3461a64889f3d2335df2ff342ff6c20d1 We're seeing increased latency across API endpoints. We're working to identify the root cause and will provide updates in due course. https://status.trophy.so/incident/724586 Mon, 15 Sep 2025 15:56:00 -0000 https://status.trophy.so/incident/724586#b2dbef269ae9d46de079f3f917a7638b6ec6702fb5d8b07a2f7ede4e27f99832 We're still waiting for an official update from our upstream provider on if this issue is resolved, however all login issues with Trophy seem to have been resolved so we're closing this incident. We'll continue to monitor and re-open this incident if required. https://status.trophy.so/incident/724586 Mon, 15 Sep 2025 15:36:00 -0000 https://status.trophy.so/incident/724586#2e9a12943710923d744035113acb83f18d9cda497887ed951c1baf98c6971994 Whilst our upstream provider has not notified us that the issue has been resolved we have detected that logging in to Trophy does seem to be restored. We'll keep this incident open and provide updates if anything changes. https://status.trophy.so/incident/724586 Mon, 15 Sep 2025 15:15:00 -0000 https://status.trophy.so/incident/724586#18c3d47765bd68fc67a856d85c93a4436d6e99ee4af811c1baadb50bdb816db4 Our upstream provider is continuing to investigate. All other Trophy systems continue to function as normal. https://status.trophy.so/incident/724586 Mon, 15 Sep 2025 13:36:00 -0000 https://status.trophy.so/incident/724586#b380787814fd39b6199b41e718379b9ce8aebd7b28388350ff64b0bc94eab39f We're aware of an issue with our upstream authentication provider causing issues logging into the dashboard. We're monitoring their status page and will provide updates as we get them. All other Trophy services are functioning as normal.